Frequently Asked Questions
Everything you need to know about your at-home microneedling journey.
Are your Dr. Pen devices authentic?
Yes, all our devices are 100% authentic. Each box features a holographic security seal with a unique QR code that can be verified on the official manufacturer website.
How often should I replace the needle cartridges?
Needle cartridges are designed for single use only. To ensure safety, hygiene, and the best results, you must dispose of the cartridge after every treatment.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused, unopened items in their original packaging. Due to hygiene reasons, we cannot accept returns on devices that have been opened or used.
Do the devices come with a warranty?
Yes, all Dr. Pen devices purchased through our store come with a 12-month manufacturer warranty covering any functional defects or technical issues.
Is microneedling at home safe?
Microneedling is safe when performed correctly following our provided guides. Always ensure your skin and device are sanitized, and never share cartridges with others.